Critical Elements of a Healthy Dispatch Center

With over 40 years of combined experience in and around the Primary and Secondary 911 Dispatch Center, getResQ911 has observed the devastating impact of UNDERSTAFFING across the majority of North America Dispatch Centers. The industry has been talking about these critical elements for decades and only since COVID has it finally begun to take it seriously. Elevating the discussions and working hard across the industry to help solve the PSAP crisis.

We believe that 911 traveling Telecommunicators are a small piece, but critical piece, of this puzzle and challenge of creating the Healthy Dispatch Center. Addressing Mental Health, Technology, Hiring and Retention and Staffing all have critical impacts to the Healthy Dispatch Center. Regardless if you are 2% or 40% understaffed, adding experienced, motivated, healthy 911 contract Telecommunicators to your overall staffing plan will allow you to focus and make progress towards ALL of the critical elements of the Healthy Dispatch Center.